Slide 4 of 12
Anyone in the council involved in developing the system must be online.
Although you may have a very capable and co-operative IT department, they should not necessarily be the people in charge of the project.
Find someone prepared to think through what people really want, and devise ways of helping them understand what IT can offer. We donít want a selling job.
Having said that, nurture any people-friendly techies you can find. They are gold dust.
Some of the expertise you need will lie with people in local groups who are pioneering community use of ICT.