Donít expect to get everyone on board - by that time the enthusiasts may have jumped out.

Help people develop a new mix of skills - technical, content development, facilitation, training.

Build capability within the council and between agencies. Thereís little point in promoting interaction if officials can't respond.

Don't expect to do it all online. People email best after meeting. Phone calls are allowed too! Plan sustainable multi-use resource centres with a mix of access, training and business uses.

The technology crosses boundaries, and the task of building online facilities creates a 'neutral space' where people can explore new ways of collaborating.

See presentations by Terry Grunwald at http://www.partnerships.org.uk/terry for more on these lessons.