Technology is a tool: start with peopleís needs.

Consider broadly what you are trying to achieve, from information publishing to DIY systems. Choose the appropriate online tools.

Ensure those promoting community networking are confident and adept online, and work with users to evolve systems.

More training and support will be needed than you envisage. Consider creating community resource centres http://www.partnerships.org.uk/centre.

Online discussion works best if 'seeded' and also supported by facilitators

Get real value from online systems by using them for collaborative working and address social issues with a range of participants

Aim to create a sense of community among the users of an online system